How does TextUs compare to Textmagic?
Usage
Omni-Channel Inbox
Contacts & Custom Data Objects
Campaigns (Mass Messaging)
Basic Workflow Automation
Advanced Workflow Automation
Popular Add-ons
API & Developer Portal
ATS/CRM Integrations
Reporting & Analytics
Support & Permissions
Other Premium Products
*Last updated on 12 September 2024
Pros and Cons of TextUs
Pros
- Mature service that has been around for a long time.
- Relatively simple for small teams to use for manual one to one texting only
Cons
- With Text Us customer communication is has highly manual, little automation or AI features.
- The Text Us mobile experience is very basic. You cannot send complex marketing campaigns on the go and you cannot create automations and sequences.
- Text Us does not have a lot of deep integrations with industry systems of record in different industries so depending on your business you might struggle to tightly integrate your customer communication.
Pros and Cons of Textmagic
Pros
- TextMagic has been around since 2004 and has a lot of experience in the sms space.
- TextMagic has a pay per text option which can be cost effective for smaller teams without a regular need for texting.
Cons
- Outdated user interface: Some users report that the UI feels outdated, although it's still functional.
- Mobile app limitations: The mobile app has fewer features compared to the web version.
- Customer support issues: Some users have reported unresponsive customer service, though this isn't a universal experience.
Frequently Asked Questions
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